Our dolls feature a fully silicone head sculpt as standard.

For the body, we primarily offer premium silicone for long-term durability, stability, and overall experience.

For selected models, an entry-level TPE body option is also available for customers with budget considerations.

All material options and differences are clearly presented on each product page.

Yes. Our customization options are intentionally curated to focus on features that meaningfully impact structure, usability, and long-term experience.

Elements such as hairstyle, skin tone, eye color, and makeup are carefully designed by our team as part of each character’s complete visual identity, and are not offered as separate customization options.

This approach allows us to maintain consistent quality, aesthetic balance, and the experience we intend for each design.

We provide door-to-door delivery with discreet packaging. Your doll is shipped in a completely plain, sturdy cardboard box with no mention of "Stella Dolls" or "Sex Doll" on the label. The sender will be listed as "Stella Metrix Technology" (our parent company) or simply "Home Decor," and the package is 100% discreet.

Shipping, handling, and customs clearance are managed by default.

If any additional arrangements are required, we will contact you in advance.

Each doll is produced after the order is confirmed.

From production to delivery, the process typically takes a few weeks, depending on destination and logistics conditions.

Order status updates are provided during production and after shipment. Once shipped, tracking details will be shared so progress can be followed.

You may also contact us at any time if you would like an update on your order. Detailed terms are outlined in our Shipping Policy.

Each doll is made to order and may include selected customization options. Once production has started, orders generally cannot be cancelled or returned.

If there are confirmed quality or manufacturing issues upon delivery, please get in touch with us promptly.

We will review the case and work with you to provide an appropriate solution.

Detailed terms are outlined in our Return & Refund Policy.

You can reach us anytime through our Contact page.

Inquiries are reviewed and responded to during our regular customer service hours.